Direct Loan Customer Service

See the information below for Direct Loan Program Contact Information and Customer Service.

Direct Loan Telephone Numbers

Direct Loan Servicing
Toll-Free Phone Number: 1-800-848-0979
Overseas/International: 011-315-738-6634

Direct Loan Consolidation Status Information
Toll-Free Phone Number: 1-800-557-7392
Hearing Impaired Borrowers with a TDD: 1-800-557-7395

Hours of Operation: 24 hours a day you may obtain your account information or request forms.

Direct Loan Customer Service Representatives are available to answer borrower phone calls from: Monday through Friday 8:00 am E.S.T. to 8:30 pm Eastern Time and Monday through Friday 5:00 am P.S.T. to 5:30 pm Pacific Time.

Direct Loan Servicing Center Address

Direct Loan Servicing Center
Borrower Services Department

P.O. Box 5609
Greenville, TX 75403-5609


Direct Loan Payment Address:
U.S. Department of Education
Direct Loan Payment Center
P.O. BOX 530260
Atlanta, GA 30353-0260


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