Direct Loan Customer Service See the information below for Direct Loan Program Contact Information and Customer Service. Direct Loan Telephone Numbers Direct Loan Servicing Toll-Free Phone Number: 1-800-848-0979 Overseas/International: 011-315-738-6634 Direct Loan Consolidation Status Information Toll-Free Phone Number: 1-800-557-7392 Hearing Impaired Borrowers with a TDD: 1-800-557-7395 Hours of Operation: 24 hours a day you may obtain your account information or request forms. Direct Loan Customer Service Representatives are available to answer borrower phone calls from: Monday through Friday 8:00 am E.S.T. to 8:30 pm Eastern Time and Monday through Friday 5:00 am P.S.T. to 5:30 pm Pacific Time. Direct Loan Servicing Center Address Direct Loan Servicing Center Borrower Services Department P.O. Box 5609 Greenville, TX 75403-5609 Direct Loan Payment Address: U.S. Department of Education Direct Loan Payment Center P.O. BOX 530260 Atlanta, GA 30353-0260 Free Scholarship Search: www.ScholarshipHunter.com