Direct Loan Customer Service
See the information below for Direct Loan Program Contact Information and Customer Service.
Direct Loan Telephone Numbers
Direct Loan Servicing
Toll-Free Phone Number: 1-800-848-0979
Direct Loan Consolidation Status Information
Toll-Free Phone Number: 1-800-557-7392
Hearing Impaired Borrowers with a TDD: 1-800-557-7395
Hours of Operation: 24 hours a day you may obtain your account information or request forms.
Direct Loan Customer Service Representatives are available to answer borrower phone calls from: Monday through Friday 8:00 am E.S.T. to 8:30 pm Eastern Time and Monday through Friday 5:00 am P.S.T. to 5:30 pm Pacific Time.
Direct Loan Servicing Center Address
Direct Loan Servicing Center
Borrower Services Department
P.O. Box 5609
Greenville, TX 75403-5609
Direct Loan Payment Address:
U.S. Department of Education
Direct Loan Payment Center
P.O. BOX 530260
Atlanta, GA 30353-0260
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